Below are the general terms & conditions linked to the rental of villas via the Bookmauritius-villas.com website.
We invite you to use our online booking facility for faster information about villas' rates and availabilities as at the latest updates received by the owners.
You may make a general search by clicking “Availabilities
” on the top menu, using the search tool to find the villa of your choice. All villas that will be listed after your search are those available for the period searched and corresponding to the criteriae you entered.
You may select one or more villas and ask for a precise quote and reconfirmation of availability using the “Contact” or “Phone” buttons located next to any page of a the villa you selected, next to the availability calendars.
If you prefer not to use our search tool and enjoy more detailed descriptions and wider pictures, you can navigate the different pages of our website to choose your villa, then write to us by filling the request form located at the bottom of each villa-description page.
If your request is general or if you wish to seek our advice you may use the general form available via the “ Contact Us
” link in the top menu.
General requests on availability of products and services received via our “Contact Us” forms or by standard e-mails are not considered as firm bookings but as information requests; they engage neither the client nor us. They are received with thanks and dealt with pleasure
Upon confirmation of interest in writing we will make a provisional booking valid for a maximum of 1 week in order to allow time for the part or full payment to be received.
To finalise a reservation online, use our search tool to select your villa as explained above. Click on the “Book” button to fill the contact form and send your booking request. You will be offered the choice between differed payments either by SWIFT transfer or by credit card.
In case of Swift transfers,
our account particulars will be contained in the automated e-mail you will receive. The property will automatically be booked for you, on a temporary basis, for a maximum of 7 days, during which your payment must be received.
When selecting Payments by credit card,
you will be prompted to enter your credit-card details on the online booking form. All fields are required/compulsory and the information you will enter will be seamlessly verified as you activate the final “Book” button. However, the payment is not processed. The storing of information entered is securely handled by “Syspay,”
a PCI-compliant third-party service provider. As per PCI DSS (Payment Card Industry Data Security Standard) (and GDPR) requirements, the credit card details are made available to us solely by secured login for a limited period; typically, until the 7th day following your scheduled check-out from the booked property. This information is not downloadable and is never transferred to us and will be used ONLY AS A SECURITY MEASURE. On receipt of your booking, we will double-check availability before sending you a request for payment which consists of a link to our secured online payment gateway for you to enter once more your credit-card details and proceed with the debit of your card. Kindly note that although your card is debited as you proceed, it will take three workdays to appear in our account.
Bookings are considered as firm only when the payments are received in due time as per each individual owner's terms & conditions.
No reservation will be considered as final until the total amount due has been received. We reserve the right to cancel a partly paid booking in case full amount is not settled in time and the down payment could be held as cancellation fees.
Payment terms and cancellation policies
As a guideline, a 25 % deposit is requested to confirm a reservation but percentages may vary from a villa to another and according to booked dates. The payments schedule is indicated within the automated e-mail you will receive after having sent your booking request.
The following cancellation fees will apply in case of a cancellation by the client:
Minimum cancellation fee :
= 10% of total the amount due of the villa rental will be retained.
Cancellation fees can reach up to 100 %, depending on the villa, the period booked and the lead-time between the day the cancellation is received and the formerly agreed arrival date.
You are invited to consult the villa's description sheet for detailed payment and cancellation policies prior to proceeding with your bookings.
Responsibility and Assistance during your holiday
It is understood that Exportal Ltd
will not be held responsible for any harm, prejudice, loss or damage caused to the guests namely if such harm, prejudice, loss or damage is caused by misleading information, non-conformity, malfunction of any appliance of equipment at the villa, incidents and accidental injuries caused to the guests while staying / using the villa and its premises.
In this respect, Exportal Ltd
recommends that all children staying in our beach villas are adequately supervised, especially when making use of an unfenced or an uncovered swimming pool in the villa.
will not be held responsible for loss of client’s personal effects including money during their stay in the beach villa, particularly in cases of burglary.
recommends our clients to take all adequate insurance covers.
All settlement of disputes will be governed by the laws of The Republic of Mauritius.
We wish you a pleasant stay in Mauritius.
The Bookmauritius-villas team
Bookmauritius-villas.com is owned and managed by Exportal Ltd, a Mauritius-based / registered company duly registered as "Tour Operator" at the Tourism Authority of Mauritius, under licence No. 12587.